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What You Agree to When You Use hoki100

These terms set out the rules between you and hoki100 — covering account creation, how your wallet deposits through DANA, OVO, or GoPay are handled, what conduct is expected, and how we resolve disputes.

Account registration rulesDANA, OVO, GoPay deposit termsWithdrawal verification processAccount suspension conditionsGoverning law and jurisdiction
hoki100 What You Agree to When You Use hoki100
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear, or if you need to raise a dispute about how these terms have been applied to your account — including a wallet transaction via DANA, OVO, or GoPay — our support team is the right first step. You can reach us through the channels below. We aim to acknowledge every terms-related query and provide a substantive response within the timeframe shown on your support ticket.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe the clause or transaction in question and our agent will walk you through the applicable rule.

Email Support

Send a written query to our support address for formal terms questions or account-level disputes. Include your account ID and the relevant transaction reference.

Account Help Centre

The Help Centre inside your account lists common terms questions, wallet verification steps, and how to submit a formal complaint if a resolution is not reached.

HOW WE OPERATE

Account Security and Terms Enforcement

We enforce these terms consistently and transparently. Account actions — suspensions, withdrawal holds, or promotional credit adjustments — are always tied to a specific clause and communicated to you directly. Here is how we handle the areas that matter most to your account.

Account Data Handling

We collect only the data needed to verify your identity, process wallet transactions via DANA, OVO, or GoPay, and fulfil legal obligations. Data is not sold to third parties.

Withdrawal Verification

Before a withdrawal clears, your account identity and the linked wallet must match. Any mismatch triggers a manual review — you will be contacted with the exact step needed to proceed.

Account Suspension Process

If activity on your account appears to breach these terms, we will suspend access and send a written explanation. You have the right to respond before a final decision is made.

Requesting Changes or Corrections

To request a correction to your account record or to dispute a terms-based decision, contact support via Live Chat or email with your account ID and a clear description of what needs to change.

Your Questions About These Terms Answered

Below are the questions we hear most often about how these terms work in practice — covering your account rights, wallet transactions, disputes, and what happens when terms change.

Yes, we update terms when rules or operations change. A notice appears on your account dashboard before changes take effect. Continued use after the notice counts as acceptance of the updated version.

A flagged deposit is held pending review. We will contact you via your registered account with a specific reason and the step needed to resolve it — usually identity or wallet verification.

Yes. Contact support through Live Chat or email, reference the clause cited in the decision, and we will open a formal review. You will receive a written outcome with the reasoning applied.

Promotional credits follow the specific rules published with each offer. Those rules are incorporated into these terms by reference, so both sets of conditions apply to your account at the same time.

We retain account data for as long as your account is active and for the period required under applicable law. You can request a summary of what we hold by contacting support with your account ID.

Governing law and dispute resolution jurisdiction are stated in the full terms document available in your account. Access and eligibility depend on local law and apply only where permitted in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.