Reference

Our Legal Terms and What They Mean for Your Account

hoki100 operates under a defined set of legal terms that govern how your account functions, how your data is handled, and what conditions apply when you use our lobby in Indonesia — where access depends on local law and eligible regions.

Account Terms ApplyDANA · OVO · GoPay ContextIndonesia-Eligible RegionsData Handled ResponsiblyContact Rights Available
hoki100 Our Legal Terms and What They Mean for Your Account
HOW WE HANDLE POLICY

Data Handling, Cookies, Security and Your Rights

Our approach to your account data is straightforward: we collect what we need to run your account, verify your wallet connections, and resolve disputes. Nothing is sold to third parties. If you want to know what we hold, ask through the support channel with your account ID.

Data Collection Scope

We collect account registration details, wallet identifiers for DANA, OVO, and GoPay, and transaction history. This data is used solely for account operation and dispute resolution.

Cookie Usage on Our Site

Cookies track your session state, remember your lobby preferences, and support security checks. You can manage cookie settings in your browser, though some functions require session cookies to work.

Account Security Practices

Each login is verified through a one-time PIN sent to your registered number. Unusual access patterns trigger a secondary check before your account session continues.

Requesting Changes or Deletion

To update your registered details or request data deletion, submit a written request via live chat or email. We process verified requests in line with applicable obligations for the region.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, a data request, or a policy concern, we have three ways to get in touch. Each channel is staffed to handle account-level and legal queries — not just general help. Submit your query with your account ID so we can pull the right records without delay.

Live Chat Support Open the live chat from your account dashboard. Identify your query as a legal or policy matter so our team routes it correctly and pulls your account record.
Email for Written Records For formal data requests or dispute submissions, email is the right channel. It creates a written record and allows us to respond with documented account detail.
Account Help Portal Our help portal lets you submit a policy or account-access request with an attached reference number. Responses arrive in your registered inbox within our handling window.

Common Legal and Policy Questions from Account Holders

These are the questions we actually get from account holders about terms, data rights, wallet conditions, and how our legal framework works in practice for Indonesia-eligible regions.

Yes. Access and the applicable conditions depend on local law in your region. Where local law restricts online casino services, those restrictions apply regardless of your account status.

Withdrawals are held until the name mismatch is resolved. Submit a verification request through live chat with your account ID and wallet details to clear it.

Yes. Send a written data request via email or the help portal with your account ID. We will return a summary of the records we hold tied to that account.

We keep transaction logs for the period required to support dispute resolution and meet obligations in eligible jurisdictions. The exact retention window depends on the applicable regional requirements.

Submit a written dispute through live chat or email with your account ID and the transaction reference. We review the log against your wallet record — GoPay and OVO transfers are traceable by transaction ID.

Reach us through live chat or email with a written deletion request. After identity verification against your registered details, we process eligible requests in line with regional obligations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.